Privacy Policy

Koala Villa is operated by Mesi Property Holdings Pty Ltd. This policy explains how we collect and use personal information for direct villa accommodation bookings.

Information we collect

When you enquire or book, we collect the information needed to manage your stay, including your name, email address, phone number, stay dates, guest count, selected room, booking notes, payment status, and Stripe Checkout reference.

How we use information

We use your information to check availability, process your booking, send confirmations, provide guest support, manage cancellations or refund requests, and keep booking records.

Payments

Payments are processed securely by Stripe. We do not store your full card details on our servers. Stripe may process payment data according to its own privacy practices.

Sharing

We share information only where needed to operate the booking, process payments, comply with legal obligations, or respond to support, refund, or dispute requests.

Contact

If you have privacy questions or want to access or correct your booking information, contact us at [email protected] or WhatsApp +61 416 674 168.